Tenant Frequently Asked Questions
Below are answers to the most commonly asked questions we receive regarding renting a property. If you have question that isn’t answered below, please email firstname.lastname@example.org
Q: What are the available times to view a property?A: Most of our properties have available showtimes during regular business hours Monday through Friday and properties are available for Saturday by scheduled appointment.
Q: What information do I need to provide in order to rent a property?A: To apply for any of our properties, all residents over the age of 18 will need to complete our Resident Rental Application. With your application you will also need to provide: A copy of your Photo ID and income verification. There is $40 application fee for each applicant that is non-refundable.
Q: Is a security deposit required and when is it due?A: All leases require a Security deposit equivalent to at least one months rent and this is due within 24 hours of the lease being signed.
Q: When do I need to pay my first months or prorated rent?A: Your first months, or pro-rated rent is due prior to your lease start date and prior to receiving keys for the property.
Q: What additional information do I need to provide prior to move in?A: Prior to your move in we will need a copy of your Renters Insurance.
Q: How long is the lease period?A: Most leases are for a minimum of one year term. Other lease terms may be available depending on the specific property.
Q: Are pets allowed?A: The majority of our properties consider pets on a case by case basis. Any specific pet restrictions will be highlighted on the listing. If the property allows pets a minimum $500 refundable pet deposit is required. Unfortunately we do not allow Pit Bull terrier breeds or mixes.
Q: How much is the pet deposit?A: A pet deposit is typically $500 per pet.
Q: When is rent due?A: You can pay rent in the following ways:
- Online Payment through our tenant portal website.
- Credit Card (convenience charge will apply)
Q: What utilities am I responsible for?A: Residents are responsible for all utilities unless otherwise indicated.
Q: How do I submit a maintenance request?A: Maintenance requests can be submitted via your online tenant portal website and will be acknowledged by the following business day.
Q: What do I do in case of an emergency?A: Should an Emergency situation occur that poses danger to you or further damage to the property, such as fire, burst water pipes, gas leak etc., first contact emergency response services at 911, and then call Mike or Brian at (208) 656-5996
Q: How much is the security deposit?A: The security deposit, usually equal to one month's rent, was collected before you moved in. Generally speaking, the deposit is returned to you within thirty days of your move-out date unless:
- You fail to pay the rent or violate any other lease terms
- The apartment is damaged beyond "normal wear and tear"
- The apartment is not left in broom clean condition upon move-out
Q: What maintenance is my responsibility?A: Please refer to your lease for a specific list of maintenance responsibilities. Some examples of maintenance you are expected to do at your own expense:
- Replacing light bulbs
- Replacing HVAC filters (which Renter must do at least every three months)
- Replacing batteries in alarms and security systems
- Keeping dirt and debris away from heating and cooling units
- Mowing and watering the lawn
- Maintaining flower beds
- Mulching flower beds as necessary to maintain appearance of beds
- Trimming shrubs on a regular basis
- Removing fallen limbs
- Clearing paved areas and sidewalk of snow and ice
- Disposing of trash and garbage
- Keeping the property clean and in a good appearance
Q: Who is responsible for the smoke detectors in my home?A: Smoke detectors are generally located on the ceiling or high on the walls, in the hallways leading to the bedrooms. If a smoke detector is not operating properly, contact our office immediately.
If the smoke detector begins to make a chirping noise, it means the battery is low. Replace the battery at once. Your lease specifies that you must replace the batteries.
If the smoke detector goes off when there is no fire (ie. from cooking) do not remove the battery. Smoke detectors must have working batteries in them at all times! This is for your own safety.
If you cannot locate the smoke detectors in your home please call our office immediately for further instructions.
Q: Should I have Renter's Insurance?A: Yes. You will be required to have Renter's Insurance. It is inexpensive, and most car insurance companies can add it to your existing policy for between $10 and $15 per month.
Q: What do I need to pay before I move in?A: One month of rent, the security deposit, pet deposit if applicable
Q: Who is responsible for the utilities?A: Generally, you are responsible for the utilities in the home you lease. Please see the details in the individual home listing for any utilities or additional amenities that may be provided
Q: How long will it take to process my application?A: There are two steps in the application process. The first step is the online application that allows us to verify background, rental history and credit. This usually takes no more than one business day to see results. The second step is the signing of the lease offer. To expedite this process, we use an online eSignature solution!